Resources: Return Policy


 

MACH III PRODUCTS ARE MANUFACTURED ON A PER ORDER BASIS AND MAY ONLY BE RETURNED IN CASES OF WARRANTY DEFECT. FOR THIS REASON, WE STRONGLY RECOMMEND REVIEW OF ALL NEW APPLICATIONS WITH MACH III ENGINEERING STAFF TO ASSURE SUITABILITY OF THE CHOSEN PRODUCT FOR THE INTENDED USE.


Warranty Repair or Replacement

Items for warranty consideration must be returned to Mach III Clutch, Inc. for evaluation in accordance with our Warranty. Please contact Mach III Customer Service regarding all warranty claims. A return authorization must be issued to facilitate tracking and processing.


Non-Warranty Repair

  1. A return authorization must be obtained for all items prior to return shipment. Mach III may, at its discretion, require an evaluation fee. When this is the case, the customer will be advised of the fee at the time the return authorization is requested and a purchase order will be required.
  2. Mach III will evaluate the item within 48 hours of receipt at our factory.
  3. Mach III will determine whether or not the item is repairable.
    1. If repairable:
      Mach III will advise cost and lead time for the repair. A purchase order will be required to proceed.
    2. If not repairable:
      Mach III will advise why this is so and will supply the customer with replacement cost and lead time.
  4. The customer is responsible for all freight charges associated with transporting the item to Mach III Clutch, Inc. and for the return shipping of any repaired or un-repaired items.

3D Model Request

 

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